Refund & Cancellation Policy

Last Updated: 12 October 2026

CMAX VEGGIES TECHNOLOGIES SDN BHD is committed to providing fresh, quality bio-fortified lettuce through our nutrition subscription programmes.

Fresh and Perishable Products

Our vegetables are fresh and perishable products. Due to their perishable nature, products that have been successfully delivered are generally not eligible for return or refund due to a change of mind.

Damaged or Unsatisfactory Products

If your vegetables arrive damaged, spoiled, or in an unacceptable condition, please contact CMAX VEGGIES within 24 hours of delivery.

Please provide:

Your name
Order number
Description of the issue
Photographs of the affected product

After verification, CMAX VEGGIES may provide a replacement or refund for the affected delivery, as appropriate.

Incorrect or Missing Delivery

If you receive an incorrect product or do not receive a scheduled delivery, please contact us as soon as possible.

We will investigate the matter and, where appropriate, arrange a replacement delivery or refund.

Subscription Cancellation

Customers may request cancellation of their subscription before the next scheduled billing or renewal date.

Cancellation will stop future subscription charges. Deliveries that have already been prepared, dispatched or completed are generally not refundable.

Refund Processing

Once a refund is approved, it will be processed using the original payment method where possible.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider, bank or financial institution.

Delivery Area

CMAX VEGGIES currently provides delivery within Johor Bahru, Johor, Malaysia.

Customers are responsible for providing an accurate delivery address within our supported delivery area.

For refund, cancellation or delivery-related enquiries, please contact:

CMAX VEGGIES TECHNOLOGIES SDN BHD
Registration No.: 202501003547 (1633547-X)

Email: enquiry@cmax.com.my
Website: www.cmax.com.my